Returns
To request a Return Authorization
- Phone customer service at 530-265-4503, or
- Email us at service@shawlsunlimited.com
Returns Policy
- You may review your purchase for seven days after receipt of your order
- If you are not happy for any reason within these 7 days, contact us to request a Return Authorization number
- You will need to provide us with the order number and let us know what you are returning
- We will supply you with an RA number and the address to send it to
- Regular refunds are for the full purchase price of the goods (excluding shipping charges) provided items are returned in the same condition as when shipped
- Sale Items are Final Sales. We do not accept returns on Sale Items
- You must request a Return Authorization within 7 days of your receipt of the item
- We do not accept returns without a Return Authorization number from our customer service department
- We do not accept returns to our PO Box
What happens next
- You will receive a Return Authorization number from us and instructions on where to return the product
- Returns must mailed back to us and postmarked within 7 days of your receiving a Return Authorization number
- Please package the shawl in a cardboard box, no padded envelopes, insure it and return it to the address we provide
- Items must be returned to us in the condition they were sent, with tags intact. Shawls must be returned in unworn and pristine condition
- We will mail you a refund check to your billing address
- If the item is a gift to you, we can offer you an exchange, merchandise credit, or refund the original purchaser
- After 14 days Return Authorizations are cancelled and returns refused
- For orders shipped to Canada, please note that you will be responsible for any re-import duties imposed by US customs. Any such amount will be deducted from your refund
